CIOs rethink the 18-month IT plan, post-COVID

CIOs rethink the 18-month IT plan, post-COVID

By Mary K. Pratt Darrell Fernandes and his technology team meet twice yearly to review the 18-month roadmap that drives them toward the company’s north star — the vision of where it wants to be five years out. But Fernandes, who is head of product technology for TIAA,...